*Stock hair systems:
-It can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.
-Goods must be returned within 30 days after you receive them.
-We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.
*Custom hair systems:
- If it is faulty, we will repair it. If it is irreparable, we will make a replacement system.
- You must provide photos or videos that demonstrate fault.
- It can only be returned if unworn and unaltered by you.
- Goods must be returned within 30 days after you receive them.
- Refunds can be claimed if unworn and unaltered by you.
- The refund attracts a 50% service fee.
- To cover labor and material costs, if you cancel a custom order before you receive it, you will only receive a 50% refund.
- If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, the extra cost will be charged accordingly.
What repair service covers:
Removes glue and other residues from the base.
-Mending base tears
If you have a PU base, we will brush on a new layer of PU.
-Lace front change
Edges fray over time, replacement achieves a more natural look.
Loose hairs are removed and replaced with new hair that is color and density matched.
We CANNOT replace all the hair on the system. We replace loose hair with new hair. However, over time, the old hair will continue to loosen and shed.
While repair prolongs the hair system lifespan, it is a short term solution. The only long term solution is to buy a new hair system.
No refunds are given back for repair under any condition.
-The refund can only be given if the packaging is unopened.